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Technology
WorldBridge International utilizes state-of-the-art tools and technologies to provide uninterrupted, comprehensive voice and date solutions. Our team has extensive experience integrating with both traditional, and legacy-based call center systems and deployment of cutting-edge Voice over Internet Protocol (VOIP) solutions.
WorldBridge’s technical network infrastructure is designed to be reliable, scalable, flexible and economical.
We are technically equipped to provide:
- Real-Time, Reliable Telephone Support
- Real-Time Chat Support
- Email Support
- IVR and Call Routing
- Toll Free Number Commissioning
- Reports and Dashboards
- Standard and Custom Work Force Methodology and Processes
- Project Management
Network Infrastructure
The following chart shows the network architecture between the US and the South Africa operations.
Infrastructure.
The key infrastructure components of the operation are:
- Access to domestic optical fiber backbone insures reliability as well as excellent voice quality reproduction on the phone due to its high speed capabilities .
- International fiber availability from to the US from the undersea cable landing point in Karachi continues the excellent voice quality and also permits direct access to the US telephone system.
- Satellite connectivity is also employed for for non-voice (data) transmission that is less speed sensitive.
- On-site back up diesel generators ensure speedy recovery in the case of a power outage from the local grid provider.
- Internal building Local Area Network certified by Avaya to provide toll quality voice reproduction.
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